Cancellation and Refund Policy for Factskoot.com
Last Updated: January 5, 2025
Factskoot Eduwellness Private Limited ("Factskoot," "we," "us," or "our") is committed to providing high-quality e-learning services to our users. We understand that circumstances may change, and you may need to cancel your enrollment in a course or program. This Refund Policy outlines the terms and conditions under which Factskoot will issue refunds for our Services.
1. Cancellation and Refund Eligibility
1.1 You may cancel your enrollment in a course or program and request a refund within 7 days of the start date of the service. The start date is defined as the date you first access the course materials or commence the program.
1.2 To be eligible for a refund, you must not have accessed more than 30% of the course content or program materials.
1.3 Refunds are not available for the following:
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Individual sessions or modules: If you purchase individual sessions or modules within a larger course or program, you are not eligible for a refund once you have accessed the materials for that specific session or module.
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Downloadable products: This includes digital downloads such as ebooks, templates, or other resources that are available for immediate download upon purchase.
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Special offers or discounts: Courses or programs purchased through special offers, promotions, or discounts may have different refund policies. Please refer to the specific terms and conditions of the offer or discount for details.
2. Refund Process
2.1 To request a refund, you must contact Factskoot customer support by email at info@factskoot.com . Please include your name, order number, and reason for cancellation in your request.
2.2 Once your cancellation request is received and approved, we will process and credit your refund within 8 to 10 working days.
2.3 Refunds will be credited to the original payment source used for the purchase.
3. Exceptions
3.1 Factskoot reserves the right to refuse a refund or apply a partial refund in cases of suspected fraud, abuse of the refund policy, or violation of our Terms and Conditions.
3.2 In exceptional circumstances, such as technical issues or unforeseen events that prevent you from accessing or completing the course or program, Factskoot may offer alternative solutions, such as extending your access period or providing access to an equivalent course or program.
4. Modifications to the Refund Policy
Factskoot reserves the right to modify this Refund Policy at any time. Any changes to the policy will be posted on the Website and will be effective immediately upon posting.
Contact Us
If, for any reason, You are not completely satisfied with any service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our services.
-Via Email: info@factskoot.com
-Via Phone Number: +91 9844139333
-Via this Address: No 3A Navy Layout Chimuey Hills Bangalore 560090 KA India